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International Orders






Welcome to LivaRosa’s webshop, www.livarosa.dk

When shopping at our webshop, you automatically accept our terms & conditions. Please read the following terms and conditions carefully before placing your order.
Only persons 18 years or older can place an order with www.LivaRosa.com. Your parents must give their consent if you are below 18 years.
We reserve the right to correct any typos, pricing errors, etc. on our website.

Pricing Policy 
All prices are shown in DKK or EURO.
All prices include Danish VAT of 25% on orders to Europe.
Prices do not include delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense.

Payments 
You can pay for your goods using a valid credit or debit card (Dankort, VISA, Mastercard, Maestro and American Express) when you shop at LivaRosa.dk.
At no other time will card information be sold, transferred or made available to any other party.
- Only NETS has access to your account information.
 
Secure online shopping with VERIFIED BY VISA and MASTERCARD SECURE CODE. Today online shops can register for a security solution provided by VISA and Mastercard, as an extra safety precaution, in connection with payment over the Internet. We have implemented this both for your safety and ours.
 
Read more about safe online shopping with Mastercard SecureCode.
 
In order to trade with online shops that use Verified by VISA / MasterCard SecureCode, you must have assigned a mobile phone number to your international debit card.
 
LivaRosa has no access to your credit or debit card information when it is entered directly on an encrypted page.
 
We are unable to withdraw a larger amount than endorsed when you make a purchase from our shop!
 
Please state your name, phone number, address and email address when making a purchase from LivaRosa
This information is used solely for processing your order.
 
On payment by credit or debit card, the amount will not be deducted from your account until the goods have been dispatched by LivaRosa.dk. All our parcels contain a delivery note.
 
Shipping
We are able to ship your order to an international address. Shipping fees are in accordance with the price list below. Postage is added automatically.

VAT
If you live outside the European Union, VAT is not charged. 
 
 
 
         International Shipping Fees
  Nordic Countries  EUR 
 
  Europe        EUR 17.00
 
  Outside Europe
 
 EUR 26.00
 

If you have any questions please do not hesitate to contact Kirstina Mann/LivaRosa on phone no. +45 51 62 30 86 or
send an email to Kirstina@LivaRosa.dk

Right to Withdraw 
LivaRosa extends you the right to withdraw from your order within 14 days. The withdrawal period is counted from the day you receive the product.
You must return the item and packaging in the same condition they were upon your receipt.
 
Please note:
The purchase price may be lost in part or in full if the value of the item is diminished due to:
 
• Labels or tags not being intact
• The product has been worn (other than to try the item on)
• The product has been damaged, soiled, washed or altered
• The withdrawal deadline has not been met
• Wear on soles of footwear (footwear must be tried on a carpet)
 
If the item is not returned in the same condition as on receipt, LivaRosa will assess the value of the item.
 
Please let us know about your decision to withdraw from your order by sending an email to kirstina@livarosa.dk
NOTE - You cannot withdraw from your order by simply rejecting the goods, unless you notify us of your decision at the same time.
 
Remember! It is your responsibility to return the package to LivaRosa pursuant to the new Consumer Rights Directive, 13 June 2014.
 
Returns 
Please enclose a copy of the invoice and the return form for the order you wish to cancel.
The item must be returned or delivered to LivaRosa no later than 14 days from the day you give notice of your cancellation.
 
The balance will be refunded within 14 days after receipt of your notice of cancellation.
The balance will be refunded to the credit card used for your purchase once the items have been received and checked for any diminished value.
The balance will only be returned for standard delivery.
You shall bear the costs associated with the return of items to LivaRosa. We do not receive packages sent via cash on delivery or the like.
It is important to keep your postal receipt as proof that the product has been returned to us.
 
 Send returns to: 
LivaRosa.dk / Kirstina Mann
Hovgaardsgade 7, 4. th
2100 Copenhagen
 
Complaints 
LivaRosa.dk checks all items carefully before sending them to you. If you should find faulty merchandise please return the item as soon as possible.
Please contact us at: kirstina@LivaRosa.dk prior to returning the goods with the following information:
 
Name
Order Number
Description of the defect
A photo of the defect is always welcome

Information on Complaint Resolution Options 
A complaint about a product from us may be submitted to the Danish Competition and Consumer Authority's Complaint Resolution Centre. You can lodge a complaint to the Complaint Resolution Centre via www.forbrug.dk or 35 Carl Jacobsens Vej, 2500 Valby.
The European Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be lodged via ec.europa.eu/odr When filing a complaint please enter our email address: kirstina@livarosa.dk.

Warranty
You always have a two-year warranty on your goods. However, it is important to be aware of the fact that the warranty only applies if you have used the product in a responsible manner and not have caused any damage to the product, or used it incorrectly. You must complain within a reasonable time after having discovered the defect.
The warranty does not cover defects, damage or wear, directly or indirectly caused by misuse, improper washing, improper care, poor maintenance and the like.
We cannot guarantee that the colours shown on our webpage are an exact match to the actual colour of the item. This partly depends on the resolution of your computer.